Welcome Letter 

Seasons Health Therapies is committed to providing exceptional, community-based rehabilitation services throughout the Interior of British Columbia. We want your experience with us to be a positive one. As part of our service to you we would like to bring to your attention some details that we have in place to protect your privacy, to ensure that you have an active role in your rehabilitation, and to give you a mechanism to express your comments and concerns. 

Orientation to the Facility / Evaluation Process 

You are provided here with an orientation to the facility and a review of our evacuation process prior to beginning work with your therapist. 

Informed Consent 

Before the therapist assigned to you begins to work with you, you will be asked to sign the following documents:

• Limitations of Confidentiality: by signing this document you agree to us contacting an outside party either with you or on your behalf if you tell us you are thinking of hurting yourself, or someone else, or you suspect child abuse is occurring; 
• Consent to Assess & Treat: by signing this document you agree to the treatment we are about to provide and you understand any risks that may be present to that treatment;
• Release of Information: by signing ROIs for people you specify you are agreeing that the therapist and / or designates of our company can talk with them about your treatment.
• Make Your Home Safer for Care Workers: by reviewing this document with your therapist and initialing each page, you agree that your home becomes our workplace when the therapist, rehabilitation assistants, or others from our company visit you in your home, and that you will, to the best of your ability, follow the recommendations set out in this document. 
  

Cancelation Policy

 Please call us the day before your scheduled appointment to either cancel or rebook. You are able to change your appointment by calling our office and leaving a message at extension '0', which is available 24 hours a day, 7 days a week.

If we do not hear from you the day prior to your scheduled appointment, and you do not attend that appointment, a missed appointment fee may apply. Avoid this fee by calling early! 

File Security and Storage

All records, reports, photographs, audio recordings, or videos acquired during our delivery of services to you are stored in secure facilities, according to the Personal Protection Act (PIPA). Your records are retained for a period of 16 years following the completion of our services to you or 10 years following the age of majority for minors. For information about accessing the contents of your file during this time period, please contact our office and dial extension 0. Requests for your records need to be made in writing to us, there may be limits to what we can release, and there will be a nominal fee associated for the production of the records. Please contact our Privacy Officer, the Clinical Director at x121 for requests for any personal information. 

Distance Service Delivery 

If distance service delivery has been agreed upon by both client and therapist as the best method for appointments, the following must be considered:

• Both client and therapist must have a confidential space to use during these meetings
• Both parties must have the appropriate equipment (i.e. highspeed internet, telephone, microphone)
• A method of verifying the identity of both parties must be available prior to ever meeting (i.e. password, visual observation)
• A plan in place to work around possible disconnections (i.e. attempt reconnecting 2 times, then phone)
• Strict adherence to ethical guidelines of regulating bodies for distance service delivery

Concerns or Complaints

If you have any concerns about the service that any of our staff have provided to you, please contact our office at extension 0 and ask to speak to one of our Directors. If, after speaking to a Director, you are not satisfied with the outcome, please contact your funder directly, and the regulatory body with which the therapist is registered:

• Occupational Therapists: Collage of Occupational Therapists of BC: 1-866-368-6822
• Kinesiologist: BC Association of Kinesiologists: 1-604-601-5100
• Counsellors: BC Association of Clinical Counsellors: 1-800-909-6303
• Counsellors: Canadian Counselling and Psychotherapy Association: 1-877-765-5565
• Vocational Rehabilitation: Collage of Vocational Rehabilitation Professionals: 1-647-962-7708
• Social Workers: BC College of Social Workers at 1-604-737-4916
• Psychologist: College of Psychologists of BC: 1-604-736-6164
  

Please note that some of our team are not governed by a regulatory body. In these cases, we default to the Code of Ethics set out by the BC College of Social Workers.

Thank you for allowing us the opportunity to work with you. We look forward to being a part of your rehabilitation program. 

Google Review

If we have met or exceeded your expectations, we welcome your contribution to our social media presence through your Google Review

However, if you have found our service to be less than you expected, please contact us immediately at 250 314 0377 x121